Returns Policy · Wildling
Your statutory rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 always apply. This policy explains how we put them into practice.
14-day cooling off
You may cancel your order for any reason within 14 days of receiving the goods. Email hello@wildling.shop with your order number. We will reply within one working day with return instructions.
You then have a further 14 days to send the goods back to us. Goods must be unused, in their original condition, and where possible in the original packaging. We refund the full price you paid (including standard outbound delivery) within 14 days of receiving the return.
Faulty or misdescribed goods
If something arrives damaged, faulty, or not as described, contact us within 30 days of receipt and we will arrange a free return and a full refund or replacement at your choice. After 30 days you have the right to a repair or replacement (or a partial refund if neither is possible) for up to six years from the date of purchase, in line with the Consumer Rights Act 2015.
Who pays return postage?
- Faulty / wrong / damaged — we pay; we will email you a free return label.
- Changed your mind (cooling off) — you pay return postage.
How to return
- Email hello@wildling.shop with your order number and reason.
- We send you the return address and (where applicable) a label.
- Pack the item, include the printed despatch note or write your order number on a slip of paper, and post it. Get a free Proof of Postage at the Post Office; we recommend tracked for orders over £30.
- Once we receive and check it (typically within 3 working days), we issue the refund to the original payment method. You'll see it in 5–10 working days depending on your bank.
Items we cannot accept back (cooling off only)
- Sealed personal-care or grooming products once unsealed (hygiene).
- Bespoke or personalised items made to your specification.
- Perishable goods.
This does NOT affect your right to return faulty goods.
Late or lost parcels
If your order has not arrived within the timeframe stated at checkout, email us. We will chase the carrier and either refund or send a replacement once we have completed any required loss claim with them.
Returning from outside the UK
Wildling ships to UK addresses only at present. International returns are therefore not applicable.